Emergency Runbook: Windows Admin & Helpdesk
Field Incident Triage Procedures β’ NIST SP 800-88 & CIS Controls Baseline β’ Offline Ready
1. Print Spooler Triage & RPC Error 0x0000011b
net stop spooler && del /Q /F /S "%systemroot%\System32\Spool\Printers\*.*" && net start spooler
reg add "HKLM\System\CurrentControlSet\Control\Print" /v RpcAuthnLevelPrivacyEnabled /t REG_DWORD /d 0 /f && net stop spooler && net start spooler
Get-PrintJob -PrinterName "OfficePrinter" | Remove-PrintJob
Set-PrinterDriver -Name "Driver_Name" -Isolation Shared
printui.exe /s /t2
2. Active Directory, Lockouts & Trust Break
net user <username> /domain
Test-ComputerSecureChannel -Repair -Credential (Get-Credential)
Reset-ComputerMachinePassword
klist purge
Get-LapsPassword -Identity $env:COMPUTERNAME
gpupdate /force && gpresult /h "$env:TEMP\gpreport.html"
3. BitLocker Emergency CLI Recovery
manage-bde -protectors -get C:
Suspend-BitLocker -MountPoint "C:" -RebootCount 1
manage-bde -unlock D: -RecoveryPassword "XXXXXX-XXXXXX-..."
Backup-BitLockerKeyProtector -MountPoint "C:" -KeyProtectorId (Get-BitLockerVolume -MountPoint "C:").KeyProtector[1].KeyProtectorId
manage-bde -status C:
4. BSOD Triage, NVMe Health & Network Stack
Get-WinEvent -FilterHashtable @{LogName='System'; ProviderName='Microsoft-Windows-WER-SystemErrorReporting'} -MaxEvents 5 | fl TimeCreated, Message
Get-StorageReliabilityCounter -PhysicalDisk (Get-PhysicalDisk)[0] | fl Wear, ReadErrorsTotal, WriteErrorsTotal
DISM /Online /Cleanup-Image /RestoreHealth && sfc /scannow
net stop wuauserv && net stop bits && rd /s /q %windir%\SoftwareDistribution && net start wuauserv
netsh winsock reset && netsh int ip reset && ipconfig /flushdns